Job Title: Account Support
May 2017
Reporting To:
Sales Office Manager
Mon – Thurs 8:00am – 5.00pm, Fri 8:00am – 1:30pm

Purpose of Position

To deliver the goals of the Oceanair business plan providing day by day sales support to the Sales & Marketing team and for the following customer sectors:

  • Distributors
  • OEM’s
  • Residential and Commercial

To ensure that all orders are processed quickly, efficiently and despatched on time

Key Skills

  • A second language is preferred.
  • Ability to work with Technical information.
  • Strong communication skills both written and verbal.
  • Highly organised and able to prioritise the workload.
  • Self-Confident.


Duties and Responsibilities

Sales Support

  • Attending Customer sites with the ability to up sell products and rectify any issues at the account
  • Answer enquiries both internally and externally:
  • Deal with enquiries & quoting to OA customers.
  • Manage all day-to-day sales matters for your list of allocated accounts, taking ownership of their needs
  • Create and manage deadlines for enquiries where appropriate

Provide direct support for Sales & Marketing Director and the Sales Managers as required.

  • Coordinate sales information – including maintenance of
    • Customer database to ensure all sales enquiries are entered and customer details updated as necessary
    • Pricing guidelines
    • Sales Handbook
  • Regular work to correct information in M1, ensuring BOM’s are on job lines and information is corrected if errors are found.
  • Raise customer delivery / backorder reports as required
  • Manage all day-to-day sales matters for your list of allocated accounts, taking ownership of their individual needs
  • Liaise with other departments to ensure order is dispatch on time according to customer’s individual needs
  • Plan and book Installations when requested by our customers
  • Training of new staff members


  • Develop relationships with designated distributors by regular, two-way communication.
  • Provide distributors with support at shows.
  • Primarily supporting the development of business with our Distributors, supporting the sales manager to maximize the service level to this sector

Order Processing

  • Checking and Verification
  • Provide support and assistance to processing team
  • Process sales orders (Standard & Custom) into M1 system
  • Interpret incoming orders for custom blind products
  • Communicate with customers – telephone, fax and email
  • Produce Cutting List(s) from the order and pass to Production


  • Day to day sales administration
  • Be aware of Oceanair’s health & safety policy and, in particular, understand the arrangements which affect you and what your own responsibilities might be.
  • Answering the telephone / Door
  • General office duties
  • Help with improvement projects as necessary
  • Other tasks that may be requested from time to time by Your Manager or the Directors of Oceanair
  • Adhere to stated policies and procedures relating to health and safety, and quality management.
  • Undertake other tasks as may be required from time to time by the Directors of Oceanair Marine Limited.
Job Title: Soft Furnishing Supervisor
June 2016
Reporting To:
Business Unit Manager, Soft Furnishing


Machinists, Work/Show room Co-ordinatiors, Curtain Makers, and Fabric Makers

Purpose of Position

  • In liaison with Business Unit Manager to organize labour to achieve build schedules and maximize productivity.
  • Be responsible for the assembly of products as part of the Soft Furnishing assembly team.

Key Deliverables      

  • OTIF – On time In Full delivery of all products manufactured without exception
  • Lead times -To keep lead times to under 2 weeks on standard, 4 weeks on custom products
  • Labour Efficiency – To achieve labour hours booked to stock in excess of 80% of the hours paid
  • Capacity – To maintain adequate capacity at all time via training, holiday planning & recruitment
  • Quality – to reduce the number of defects and warranty returns to an acceptable level

Duties and Responsibilities

  • To lead your department in a professional manner at all times, providing support to your staff through calm leadership and prompt attention to any problems
  • To plan and execute all work in a timely manner in the priority order and schedule order agreed and not to agree to take on additional tasks which conflict without prior discussion with the Strategic planner or the Operations Director.
  • To co-ordinate effective planning, purchasing, warehousing and engineering support as may be required to support your monthly production plan, which must be built on time
  • To liaise with the Sales department to ensure prompt feedback on customer delays and to provide information for new enquires and new projects in a timely manner
  • Ensure that all staff are suitably cross trained to build all products and use OA machinery and equipment, ensuring their progress is updated on the companies appropriate skills matrix
  • Provide assistance in the flexible distribution of labour between departments on a daily basis, as required
  • Assist in reducing raw material wastage and ensure that raw material stock is aligned with build plans and that shortages are communicated to purchasing in a timely manner
  • Drive continuous improvement activities throughout the factory and assist in the introduction of and support and conduct preventative maintenance on all equipment
  • Maintain manufacturing KPI (key performance indicator) information
  • Ensure quality standards are met and maintained
  • Maintain and promote good Health & Safety standards in your area and across the company
  • To promote, follow and enforce all company policies and procedures, laws and guidelines
  • Provide support/backup where necessary to the Operations Director and undertake other tasks as may be requested by the Directors of Oceanair Marine Limited